Consumer Guide on Toll-Free Numbers for Video Relay Service (VRS) & IP Relay Service

On August 4, 2011, the FCC adopted new rules to promote the use of geographically appropriate local telephone numbers, while ensuring that the deaf and hard-of-hearing community has access to toll-free telephone numbers that is equivalent to the access enjoyed by the hearing community. These rules went into effect on November 22, 2011, and allow for a one year transition period that will end on November 21, 2012.

This video in American Sign Language describes new Federal Communication Commission (FCC) rules on the use of local telephone numbers for VRS and IP Relay.

Use of Toll-Free Numbers for Video and IP Relay Service

Going to the Cinema?

Video but no Audio

Exercise in any sports club or fitness club and you are likely to see banks of television screens suspended from the ceiling. These screens are usually in the equipment area and each is tuned to a different station – with no audio. Intended to “entertain” users of the various pieces of cardiovascular or weight training equipment, much of the equipment is sophisticated enough that it is possible to plug in a set of headphones and pass the time away watching and listening to whatever program strikes your fancy.

But I digress. What interests me about this scenario is the silence of the televisions. In the environment of a fitness center, the absence of audio is the norm and is accepted whereas in other settings it would not be.

I thought about this recently when I read a news item from the BBC about an innovative project from Sony Digital Cinema that could make going to movies a more tempting option for deaf and hard of hearing individuals. Sony has an developed an experimental pair of glasses that will allow movie goers to see on-screen subtitles, even when none are being projected. The glasses are for use primarily by the deaf and hard-of-hearing, and use LEDs to provide a heads-up display, superimposed over the movie. The words appear to the eye to be the same distance away as the movie screen, just like any other heads-up-display.

Subtitle Glasses Anyone?

The average moviegoer dislikes subtitles. For the hearing impaired, this creates a dilemma: few theaters run films with subtitles or closed captioning, or if they do, the captioned showings are often limited to specific days and times, making DVD and Blu-ray releases the only reliable option for watching movies.

The subtitle glasses have a great deal of potential. For hearing-impaired movie buffs, the glasses will enable them to attend any screening rather than having to schedule their lives around special subtitled showings. The glasses could also be used to show different foreign-language subtitles to different viewers. Sony believes that the subtitle glasses have the potential for other applications too. The glasses could incorporate a small microphone and voice recognition software, providing real-time subtitles. This feature would make simultaneous conversation transcription possible so that deaf people could read what’s being said to them during the course of a conversation.

How the Subtitle Glasses Work

The glasses look a bit like the shutter glasses you have to wear when watching a 3D film, but the hardware on either side of the lenses actually projects the subtitles on the glass. So no matter where the viewer is looking, they’re still visible. Similar to active 3D glasses, the subtitle glasses need to have some way of syncing with a film to track proper subtitle timing. The subtitle glasses are one of the more practical and realistic implementations of augmented reality  but they aren’t perfect. Unlike regular subtitles which always sit at the bottom of the screen, those displayed by the glasses follow the movement of the head. Get used to it though; this could become a feature, eliminating the need to keep glancing down. Although the glasses are in the prototype stage now, if they ever do go into production, the electronics will be streamlined so that the glasses don’t look so bulky.

Sony anticipates that the glasses will not only to be welcomed by hard of hearing cinema-goers, but also by the film industry and cinemas around the world.  In theory, the glasses should encourage higher audience numbers at movie theaters meaning both the film companies and the cinemas make more money. Although Sony indicates they have more trials to carry out to perfect the technology, it is expected that the glasses will begin appearing in UK theaters in 2012. To see the glasses in use: Cinema subtitle glasses give promise to deaf film fans

Rosa’s Law: the Power of One Person Still Makes a Difference

“What you call people is how you treat them. If we change the words, maybe it will be the start of a new attitude towards people with disabilities. If you believe she’s ‘retarded,’ it invites taunting, stigma. It invites bullying and it also invites the slammed doors of being treated with respect and dignity.”

Just when I think that the earth has tilted so askew on its axis, that one person can’t make a difference in the world, something happens that proves me wrong. A few weeks ago, I was doing some preliminary research on P.L. 111-260, the 21st Century Communications & Video Accessibility which was signed into law on October 8. While reading the remarks by the president at the signing of this act, my belief that one person can make a difference was renewed.

In the audience that day was nine year-old Rosa Marcellino, one of the hundreds of thousands of Americans with Downs Syndrome. President Obama introduced Rosa, her brother Nick, and her parents, Paul and Nina Marcellino saying it was inspiring to have Rosa present. The president then spoke briefly about “Rosa’s Law,” which he had signed into law on October 5, 2010.

Rosa, who lives in Edgewater, Md., is the inspiration behind “Rosa’s Law,” which strikes out any mention of “mental retardation” and “mentally retarded” from federal law and replaces them with “intellectual disability” and “individual with intellectual disability.”

Mental retardation is the official term used in federal and state education law. With the support of Maryland state delegate, Ted Sophocleus, Rosa worked with her parents and siblings to have the words “mentally retarded” officially removed from the health and education code in her home state of Maryland. The Maryland General Assembly passed the legislation in 2009. Senator Barbara Mikulski (D-Md.) met with the Marcellino’s and promised to champion a similar bill at the federal level if Rosa and her family were successful at the state level. What became S. 2781 and known as “Rosa’s Law” began as a family effort when Rosa’s elementary school changed the coding on her education plan from “health impaired” to “mentally retarded.

President Obama acknowledged that amending the language in all federal health, education and labor laws to replace the terms “mental retardation” and “mentally retarded” with “intellectual disability” and “individual with an intellectual disability,” may seem to some people like a minor change.

Saying he spoke “a lot of wisdom,” the president then quoted Rosa’s brother, Nick, who became the family spokesman, speaking at the statehouse in Annapolis and later testifying before Congress.

“What you call people is how you treat them. If we change the words, maybe it will be the start of a new attitude towards people with disabilities.”

Changing federal laws to eliminate the R-word is one thing. Ending the cultural habit of insulting people with intellectual disabilities is another. Erasing “mental retardation” from the books doesn’t necessarily mean that intellectually disabled people will no longer be stigmatized. Ohio State University professor Christopher Fairman, who studies cultural taboos, points out that “retard” is just another name in the long list of terms that have been introduced, stigmatized, and then moved away from. Still, Nick Marcellino was correct when, in his testimony before the Maryland General Assembly, he also said:

“If you believe she’s ‘retarded,’ it invites taunting, stigma. It invites bullying and it also invites the slammed doors of being treated with respect and dignity.”

Perhaps to some, the language changes enacted through Rosa’s Law (S. 2871) are minor. Nevertheless, this law, and the effort of a little girl and her family are a significant milestone in the ongoing battle for dignity, inclusion and respect of all people with intellectual disabilities. And – my faith in the power of one person to make a difference in the world has been renewed.